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Methods of Payment Accepted
ONLINE/THROUGH
PAYPAL
[prepay]:
...via our SECURE SHOPPING CART
- Use our secure PayPal shopping cart while browsing our site to pay with
any major credit or bank card. It's safe, quick and had no fees for
you! Plus, you don't require a PayPal or Collective Conscience account
to order!
...or via an E-MAIL ORDER
- Especially helpful when you have a custom gift to order, but useful for
all orders. Simpy send a list of what
you want and we'll send out a secure PayPal request to complete the
transaction. NOTE: For your own safety and security, please
DO NOT
include sensitive personal information [i.e. credit or debit card numbers]
in any e-mail. We will send a request so that all you have to do is
follow the prompts from PayPal, so that your information will be safely
encrypted with a secure server.
ON DELIVERY
[Cash or Cheque Only]:
...with Cash
- Exact cash only please. Drivers do not carry change.
...with a Cheque
- Must be payable to The Collective Conscience.
NOTE: Cheques accepted in good faith. Additional fees apply
should we receive a non-negotiable cheque.
NOTE: REGULAR CLIENTS MAY BE EXTENDED CREDIT TERMS OF 30days
INTEREST-FREE AT OUR DISCRETION ONLY. THESE TERMS MAY BE REVOKED AT
ANY TIME AS WE SEE NECESSARY.
PLEASE NOTE:
Regular FREE
Eco-Delivery Zone - OTTAWA-AREA ONLY
No charge delivery in the Ottawa-area only... CHECK OUT our
REGULAR ECO-DELIVERY SCHEDULE here.
Call or e-mail to find out if
you’re included in our regular delivery zone or when we're in your
neighbourhood next!
Other Delivery Areas in the Ottawa-area...
Don’t see your area here? Just ask... Even if you live outside the regular
zone, our fees are nominal (typically only $5 to $8) and our schedule is
conveniently flexible!
Ontario Orders via Canada Post
For anywhere else in Ontario,
contact us! Shipping via Canada Post applies outside the regular
delivery zones. Choice of regular [two weeks or less] or express
[2-3 days to most Ontario homes].
BUYER IS RESPONSIBLE FOR PAYING SHIPPING
OUTSIDE OF REGULAR OTTAWA and SURROUNDING AREA RUNS THAT WE DO - A PAYPAL
REQUEST WILL BE SENT TO YOU TO COVER THE COST OF PACKING AND SHIPPING VIA
CANADA POST. WE SHIP ALL REGULAR POST UNLESS YOU REQUEST A RUSH
DELIVERY [additional charge].
AREAS currently under CONSIDERATION for our regular service [would be
bi-weekly or monthly to start] are: Arnprior, Renfrew, Cornwall, Peterborough, Pembroke, Kingston and more!
*********IMPORTANT SHIPPING NOTE: We DO NOT ship parcels outside of Ontario.
Please contact us for a refund and be advised if you order from anywhere
outside of Ontario and do not request a refund within 45 days of the
transaction, we reserve the right to charge a $20 processing fee for the
inconvenience. We had no choice but to implement this policy due to
the time and resources wasted on these transactions, made by people who
order things without reading this page of info or our terms!
Next-Day and Special Orders
While free next-day delivery is not guaranteed, it is often possible.
If you require guaranteed next-day service, and we are not already going to
your area that day, a small charge will usually apply (in the regular zone
only $5).
IMPORTANT: For next-day delivery, call or email before
3 pm on the day before you would like your order to ensure we can coordinate
this. You must specifically ask for next delivery, otherwise we may
schedule you on a run automatically, anytime within 2-3 days of ordering
[local delivery schedule only], depending on what is most eco-friendly.
Most of the items in our catalogue can be delivered by
next-day service. However, some items are not part of our regular inventory
and are marked as special orders. Please allow two weeks for delivery on
these items. We will be sure to notify you if there's any reason it
may take longer [ie out of stock or backordered items].
Return and
Refund Policy
We expect that you’ll be satisfied with your purchases,
but if not we do accept unopened returns for company credit, excluding
certain items such as personal hygiene items. We reserve the right to
refuse a return with signs of damage or tampering. Pick up fee may
apply. Please call within seven days of your delivery to receive your
RAN (return authorization number) and we will arrange pickup.
The following items CAN NOT be returned [list includes, but not necessarily
limited to these items]:
- feminine hygiene products
- fair trade silk products
- Klean Kanteen stainless steel water bottles
- custom gift orders
FOR REFUNDS ON ORDERS PLACED
OUTSIDE OF ONTARIO
Please note: If you order from outside of Ontario, you must request a refund
within 45 days. If you fail to notify us and aren't able to catch it
and refund within 45 days, we will lose our PayPal fees and it is more
trouble for us to process a refund, therefore WE WILL CHARGE YOU A $20
PROCESSING FEE. We are not responsible for people who do not read or agree
to our terms and conditions. If try ordering to somewhere we don't provide
service to, you are costing our small business time and money. We will
refund the amount paid, less $20 after 45 days. WE ARE NOT RESPONSIBLE FOR
RESIDENTS OUTSIDE OF ONTARIO, CANADA WHO FAIL TO READ OUR WEBSITE DETAILS
BEFORE ORDERING.
OUTSIDE OF ONTARIO, PLEASE NOTE: Over
the last year, we have had an increase in orders placed from people living
outside of Ontario. We will try to make it more clear that is Ontario
only to help prevent this and will do our best to automatically provide a
refund before the 45 days. IT IS YOUR RESPONSIBILITY TO REQUEST A REFUND
WITHIN 45 DAYS IF YOU ARE OUTSIDE OF ONTARIO. We have done our best to
ensure you understand we operate in Ontario only. IN FACT, ON THE
BOTTOM OF EVERY PRODUCT PAGE, IT SAYS ONTARIO ONLY... YOU ARE RESPONSIBLE
FOR READING AND COMPLYING WITH OUR TERMS.
We assume no liability for loss of funds or business
as a result of your inability to read our terms. Purchasing anything
through our website, as stated in our terms, must only be done IN ACCORDANCE
with this Terms of Use. Our terms state we may update our terms at
anytime without notice.
Policy Updated: March 1st, 2011 due to a recent problem with buyers outside
of Ontario. |
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