QUESTIONS?  please e-mail info@ecoottawa.com .  Thank You!
FAQ COMING SOON!

Our local delivery service offers a simple convenient way to purchase all kinds of healthy products.  Pair us up with your favorite market or farm-fresh delivery and you may never have to go to the store again!  That's right folks... no more parking lots, lineups or rushing to three places to find they're all sold out!

NOTE:  For most Delivery Zones in Ottawa, there is no charge for delivery within
our regular eco-delivery schedule on orders of $35 or more.

FOR OUR CURRENT REGULAR ECO-DELIVERY SCHEDULE CLICK HERE
 

 
Methods of Payment Accepted

ONLINE/THROUGH PAYPAL [prepay]:

...via our SECURE SHOPPING CART
- Use our secure PayPal shopping cart while browsing our site to pay with any major credit or bank card.  It's safe, quick and had no fees for you!  Plus, you don't require a PayPal or Collective Conscience account to order!

...or via an E-MAIL ORDER
- Especially helpful when you have a custom gift to order, but useful for all orders.  Simpy send a list of what you want and we'll send out a secure PayPal request to complete the transaction.   NOTE:  For your own safety and security, please DO NOT include sensitive personal information [i.e. credit or debit card numbers] in any e-mail.  We will send a request so that all you have to do is follow the prompts from PayPal, so that your information will be safely encrypted with a secure server.

ON DELIVERY [Cash or Cheque Only]:

...with Cash
- Exact cash only please.  Drivers do not carry change.

...with a Cheque
- Must be payable to The Collective Conscience.
NOTE:  Cheques accepted in good faith.  Additional fees apply should we receive a non-negotiable cheque.

NOTE:  REGULAR CLIENTS MAY BE EXTENDED CREDIT TERMS OF 30days INTEREST-FREE AT OUR DISCRETION ONLY.  THESE TERMS MAY BE REVOKED AT ANY TIME AS WE SEE NECESSARY.

Regular FREE Eco-Delivery Zone - OTTAWA-AREA ONLY

No charge delivery in the Ottawa-area only...  CHECK OUT our REGULAR ECO-DELIVERY SCHEDULE here.

Call or e-mail to find out if you’re included in our regular delivery zone or when we're in your neighbourhood next! 

Other Delivery Areas in the Ottawa-area...
    Don’t see your area here? Just ask... Even if you live outside the regular zone, our fees are nominal (typically only $5 to $8) and our schedule is conveniently flexible!

Ontario Orders via Canada Post
    For anywhere else in Ontario, contact us!  Shipping via Canada Post applies outside the regular delivery zones.  Choice of regular [two weeks or less] or express [2-3 days to most Ontario homes].

BUYER IS RESPONSIBLE FOR PAYING SHIPPING OUTSIDE OF REGULAR OTTAWA and SURROUNDING AREA RUNS THAT WE DO - A PAYPAL REQUEST WILL BE SENT TO YOU TO COVER THE COST OF PACKING AND SHIPPING VIA CANADA POST.  WE SHIP ALL REGULAR POST UNLESS YOU REQUEST A RUSH DELIVERY [additional charge].

AREAS currently under CONSIDERATION for our regular service [would be bi-weekly or monthly to start] are:  Arnprior, Renfrew, Cornwall, Peterborough, Pembroke, Kingston and more!

Next-Day and Special Orders

While free next-day delivery is not guaranteed, it is often possible.  If you require guaranteed next-day service, and we are not already going to your area that day, a small charge will usually apply (in the regular zone only $5).

IMPORTANT: For next-day delivery, call or email before 3 pm on the day before you would like your order to ensure we can coordinate this.  You must specifically ask for next delivery, otherwise we may schedule you on a run automatically, anytime within 2-3 days of ordering [local delivery schedule only], depending on what is most eco-friendly.

     Most of the items in our catalogue can be delivered by next-day service. However, some items are not part of our regular inventory and are marked as special orders. Please allow two weeks for delivery on these items.  We will be sure to notify you if there's any reason it may take longer [ie out of stock or backordered items].

Return Policy

We expect that you’ll be satisfied with your purchases, but if not we do accept unopened returns for company credit, excluding certain items such as personal hygiene items.  We reserve the right to refuse a return with signs of damage or tampering.  Pick up fee may apply.  Please call within seven days of your delivery to receive your RAN (return authorization number) and we will arrange pickup.

The following items CAN NOT be returned [list includes, but not necessarily limited to these items]:
- feminine hygiene products
- fair trade silk products
- Klean Kanteen stainless steel water bottles
- custom gift orders